Warranty

What is covered

Faults in materials and workmanship under normal household use: mechanisms, brackets, stitching, fabric delamination and motor faults. Warranty periods are stated on each product and on your quote.

What is not covered

• Fair wear, fading from direct sun over time, and damage from misuse, pets, or incorrect cleaning.
• DIY products installed contrary to the install guide, or made to incorrect measurements supplied by the customer.
• Batteries, which are consumables.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

Email leads@aussiecurtains.com.au with your order or quote number, a description of the fault and photos. We reply within 1 business day and arrange a repair, replacement or site visit.